I've been involved in an accident, what should i do?
If your vehicle requires towing please call our 24hr towing service on (08) 6325 4010. If your vehicle is drivable please pop in at a time convenient for you. We can assist you with lodging your claim with your insurance provider and getting the repair process under way with the least amount of inconvenience to you.
Do I have the right to choose my repairer?
The majority of insurance providers allow you to choose your preferred repairer. We do, however, recommend to regularly check your policy to ensure there are no changes to this.
Whilst, at times, it may seem convenient to leave it up to your insurance provider to organise repairs to your vehicle this can sometimes jeopardise the standard of repairs. To ensure your vehicle is always repaired to the highest factory standard and with genuine parts be sure to tell your insurance provider that Auto Body And Paint is your preferred repairer when making your claim.
What vehicle manufacturers are you accredited with?
We are an authorised Toyota and BMW Body and Paint Repairer, meeting the exacting standards set by both manufacturers. Our facility is fully equipped with advanced technology and staffed by certified technicians to ensure your vehicle receives premium repairs that meet factory specifications.
Are you a recommended repairer for my insurance provider?
We carry out work for all major insurance providers and are recommended repairers for the following; IAG (NRMA, CGU, WFI, Swann, Lumley), AAI (AAMI, Apia, Suncorp, Shannons, Bingle, Vero, Resilium), QBE, RACQ, Allianz and AAMC.
Can i obtain a quote for repairs over the phone?
Unfortunately we do need to see your vehicle in person so we can view the full extent of the damages.
Do i need to make an appointment to receive a quote on my vehicle?
An appointment for a quotation is necessary. We have an estimator on site Monday-Friday between 7:00 am and 4:00 pm who can provide you with a quote while you wait.
What should i bring with me when i come in for a quote?
If you intend to claim the accident through insurance please bring your insurance details and claim number with you.
Do you offer mobile estimating?
Yes pending staffing availability. When accidents happen we understand that finding the time to obtain a quote can be difficult. Please phone our office on (08) 6325 4010 to arrange for one of our estimators to visit your home or business address for an onsite estimate.
What happens after I have received a quote?
If you intend to go through insurance we send the quotation off to your insurance company on your behalf, who then assess your vehicle. Once we have authority to commence repairs we will contact you to book your vehicle in for repairs at a time that suits you.
How long will repairs to my vehicle take?
Each and every job is different. When you bring your vehicle in for a quotation our Estimator will provide essential information to you such as when we are able to commence your repairs and approximately how long the repair process will take.
We will endeavour to complete the repair within the shortest possible time and estimated time frame, however quality will not be comprised. If there are any unforeseen delays you will be notified immediately.
Do you guarantee the repairs to my vehicle?
All repairs carried out by Auto Body And Paint are fully guaranteed for as long as you own the vehicle.
Will my vehicle be secure while at your complex?
Our facility is undercover, fully-gated, with back-to-base alarm monitoring. Not to mention the live 24 hour CCTV. When your vehicle is with us, it’s in safe hands.
Who do I pay my insurance excess to?
In most cases excess payments are collected by the repairer on behalf of your insurance company.
What payment methods do you accept?
We accept Visa and MasterCard (1% surcharge). We also accept payments via EFTPOS, cash and direct deposit (this need to be cleared prior to collection of your vehicle). Unfortunately we do not accept cheques.
What are you doing to help minimise an environmental footprint?
We are extremely mindful of our environmental footprint. We continually review our practices to ensure this is small. We recycle all scrap aluminium, steel, rubber, glass and paper products. Not to mention our facility is equipped with a 50,000-litre water tank. Not only do we collect and use our own water, we recycle any water used in the cleaning process of all vehicles. In our efforts to be more self-sufficient our facility is also powered by solar energy.